Frequently Answered Questions
Do I just upload any picture?
Yes, any kind of picture. Ideally one where we can see a full face of your pet.
Our designers will cut out the face carefully from your picture. If you have a special request regarding your picture, for example: Keep full body, keep the bowtie, keep the toy in mouth,... just leave a comment on the checkout page.
Can I order less than 21 stickers?
Unfortunately you can't. We have a high fixed cost to make your custom order (Cut image out manually, prep files, printing stickers, prep for delivery) and to make sure we can keep on doing what we love to do, we need to set certain barriers otherwise, production gets too expensive.
What is your return policy?
Because your order is specific to your pet, we do not accept returns or issue refunds.
If you are not satisfied with your order, please message us so we can resolve the issue.
When will my order arrive?
Since we design your stickers specifically for your pet, we will need at least 5 working days to produce and ship your order. Your pack arrives in an envelope, no need to stay home for the delivery. Awesome right?
It can sometimes take up to 10 working days for the post company to deliver.. this is mostly during Xmas.
How big are the stickers?
1 Package contains 3 sizes. The stickers sizes can be seen on our product page, depending on the shape of your pets face.
Click here for a size preview.
Can I see a preview before printing?
Unfortunately you can’t since we have to cut the image out manually. The stickers always look really good, as it’s a professional designer making the cutouts who will make the best out of any picture.
Can I upload other things than pets?
Yes sure, We can print cars, kids, pets, humans, trees,... everything you can send along!
To which countries do you ship?
We ship across the EU + UK. Your order arrives in your mailbox. Don’t forget to check now and then to see if the stickers arrived!
What if I have more than one pet?
Bigger hearts have more pets, and that’s something we love as well. Unfortunately we can’t split packs in 2 or 3. You will have to upload another image to your order. We do make exceptions when there are 2 pets on 1 image. Then we can put both pets on 1 sticker.
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